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MELBOURNE - FEBRUARY 10: Rydges hotel on February 10, 2009 in Melbourne, Australia. Rydges hotel chain operates 41 hotels in Australia and New Zealand. Stock Photo | Adobe Stock
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PDF) Managing Customer Relationships in Hotel Chains: A Comparison between Guest and Manager Perceptions (forthcoming in Routledge Handbook of Hotel Chain Management, eds. Vince Magnini, Maya Ivanova and Stanislav Ivanov)
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